Statutory Disclosure Requirements

Complaints Resolution and Conflict of Interest System and Procedures

Should you be dissatisfied with any aspect of the service performed by anyone representing Broodie Funeral Parlour in relation to funeral cover application or claim, you must address your complaint in writing to Broodie Funeral Parlour. Broodie Funeral Parlour has established an internal complaints resolution procedure, which is available at your request.

How to lodge a complaint

1. Submit your complaint in writing to Broodie Funeral Parlour Complaints Officer.
   Please download the Customer Complaints Form, complete, sign and fax or e-mail it to Broodie Funeral Parlour at:
   e-mail: [email protected] Fax: 012 799 1964
2. You will receive a written acknowledgment of receipt of the complaint.
3. Our Complaints Officer will try and resolve the matter within a period of six (6) weeks.

Should your complaint not be resolved to your satisfaction within a period of six (6) weeks

You may forward your complaint in writing to the FAIS Ombud Offices at the address below.

Ombud about any aspect of your policy:
Tel: 021 657 5000
Fax: 021 674 0951

e-mail: [email protected]
Post: Private Bag x45, Claremont, 7735

FAIS Ombud: about the conduct of the intermediary who assist you with your policy
Tel: 012 470 9080 / 312 762 5000
Fax: 012 348 3447

e-mail: [email protected]
Post: PO Box 7471, Lynwood Ridge, 0040

You will, however, need to substantiate that you have submitted your complaint with Broodie Funeral Parlour and that the matter could not be resolved to your satisfaction.

Incomplete information – responsibility for the correctness and completeness of information issued

You are hereby advised and cautioned that no person acting on behalf of the provider may in the course of the rendering of a financial service request you to sign any written or printed form or document unless all details required to be inserted thereon by you or on your behalf have already been inserted.
Please be aware when completing any documentation or providing any information that all material facts must accurately and properly disclosed. You are entirely responsible for the accuracy and completeness of all answers, statements or other information provided by you or on your behalf.
Please note that all material facts in respect of any application, proposal, order, instruction or other contractual information that is required to be completed for, or submitted to a product supplier by or on your behalf that relates to the purchase of any financial product, including any amendment thereof or variations thereto, must be accurately and properly disclosed. Any misrepresentations or non-disclosure of a material fact or the inclusion of incorrect information could result in the cancellation of the transaction by the product supplier.

Waiver of Rights

You are hereby advised that no financial advisor or any other person may ask you or offer you any inducement to you to waive any right or benefit conferred on you or in terms of any provision of the General Codes of Conduct. A copy of the Code of Conduct is available at your request.

General

All the information obtained or acquired from you, the client, will remain confidential unless you provide written consent, or unless we are required by law to disclose such information.